Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176 | legal@kartono.eu | www.kartono.eu

2. Scope of Application

These General Terms and Conditions ("T&C") govern all contracts concluded between Kartono and its customers via the Kartono online shop. By placing an order on our website, you accept these T&C in full. Kartono reserves the right to refuse service to anyone at its sole discretion.

These T&C apply to consumers (natural persons acting outside of their trade, business, craft, or profession) and to business customers placing orders through the Kartono platform. Where a provision applies only to consumers, this is stated explicitly.

To make use of the offers, individuals must be at least 18 years old. If delivery times are stated in (working) days, this shall be understood to mean all weekdays excluding Saturdays, Sundays, and public holidays.

3. Contract Conclusion

3.1 The presentation of products on our website constitutes an invitation to submit an offer — not a binding offer from Kartono.

3.2 By clicking the "Order with obligation to pay" button, you submit a binding purchase offer for the items in your cart.

3.3 An automated order receipt email does not constitute acceptance of your order.

3.4 A binding contract is formed only when Kartono sends a separate order confirmation email or physically dispatches the goods, whichever occurs first.

3.5 Kartono reserves the right to reject any order at its discretion, including orders suspected of fraud, abuse, or violation of these T&C, with a full refund and no further obligation.

4. Registration & Customer Account

4.1 Registration for a customer account is free and voluntary, though certain features require an account.

4.2 You must ensure all account information is accurate and current. Providing false or misleading information is grounds for immediate account termination.

4.3 You are solely responsible for maintaining the confidentiality of your login credentials. Kartono is not liable for any loss or damage arising from unauthorised access to your account.

4.4 Kartono reserves the right to suspend or permanently close any account that violates these T&C, is involved in fraud, or has been inactive for an extended period, without prior notice.

5. Prices & VAT

5.1 All prices are shown in Euros (€) and include applicable Belgian VAT unless stated otherwise.

5.2 Prices are subject to change at any time prior to order confirmation. The price confirmed in your order confirmation email is the binding price.

5.3 Delivery and handling costs are shown separately at checkout and are not included in the displayed product price.

5.4 Kartono is not responsible for price discrepancies caused by browser caching, display errors, or third-party comparison tools. The price shown at final checkout and confirmed by email is the only binding price.

6. Payment

6.1 Available payment methods are shown at checkout and may be updated at any time without prior notice.

6.2 Full payment is due at the time of ordering unless otherwise stated at checkout.

6.3 By placing an order, you consent to receiving invoices from Kartono in electronic format.

6.4 Kartono reserves the right to withhold dispatch of goods until payment has been confirmed and cleared.

6.5 In the event of a failed, disputed, or fraudulent payment, Kartono reserves the right to cancel the order and suspend the associated account without liability. Initiating a chargeback or payment dispute while Kartono's own dispute resolution process is active may result in immediate account suspension. Kartono reserves the right to pursue recovery of all costs and losses resulting from fraudulent or unjustified chargebacks, including administrative and legal fees.

7. Delivery & Shipping

7.1 Kartono delivers to countries as indicated at checkout. Delivery to regions not listed is not available. It is the customer's responsibility to verify that delivery to their address is available before placing an order.

7.2 Delivery costs shown at checkout cover standard ground floor delivery only — meaning delivery to the entrance of the building or ground floor of the delivery address. The quoted delivery cost does not include, and Kartono bears no responsibility for, any additional services such as:

• Use of elevators, hoists, or lifting equipment
• Removal or disposal of old or existing furniture
• Navigation through narrow corridors, staircases, or restricted access points

Any additional services must be arranged and paid for directly by the customer with the transport or delivery company. Kartono is not a party to any such agreement and accepts no liability for costs, delays, or damages arising from additional delivery services.

7.3 It is the customer's sole responsibility to ensure the delivery address is accessible for the size and weight of the ordered goods, including adequate door widths, stairwell dimensions, lift capacity, and parking for delivery vehicles. If delivery cannot be completed due to access issues at the customer's premises, any re-delivery, storage, or return costs are borne entirely by the customer.

7.4 All delivery times are estimates only and are not contractually binding. Kartono is not liable for delays caused by carriers, customs authorities, supplier disruptions, force majeure events, or other circumstances beyond its reasonable control. Delivery delays do not entitle the customer to cancel the order or claim compensation, except where expressly required by applicable mandatory consumer law.

7.5 Risk of loss and damage passes to the customer upon delivery to the address provided at checkout. If a delivery is refused, fails due to an incorrect address, or is returned to sender due to customer error, any re-delivery and return costs are borne by the customer and may be deducted from any refund issued.

7.6 The customer or a designated adult representative must be present at the delivery address at the agreed delivery time. If no authorised person is available and the carrier cannot safely leave the goods, a re-delivery attempt may be made at additional cost to the customer.

7.7 Upon receipt, the customer must inspect all goods and note any visible damage on the carrier's delivery document before signing. Signing without reservation constitutes acceptance of the goods in apparently good condition. Any visible damage or discrepancy must be reported to Kartono at legal@kartono.eu within 5 calendar days of delivery. Claims submitted after this window may not be accepted.

8. Product Availability & Pricing Errors

8.1 All listings are subject to availability. Kartono reserves the right to cancel any order — in full or in part — where a product becomes out of stock, is discontinued, or cannot be sourced from its supplier. Kartono's liability in such cases is limited solely to a full refund of the amount paid for the unavailable item(s).

8.2 In the event of a manifest pricing error — including prices that are clearly incorrect due to a technical glitch, administrative mistake, or system error — Kartono reserves the right to cancel the affected order before dispatch and issue a full refund. No binding contract is formed where a pricing error is manifest. Kartono will notify the customer promptly.

8.3 Kartono makes reasonable efforts to ensure product descriptions, dimensions, colours, and images are accurate. However, minor variations may occur, particularly with handmade or natural-material products. Such minor variations do not constitute a defect or grounds for cancellation.

9. Personal Use & Reseller Prohibition

9.1 The Kartono platform is intended exclusively for end-consumers purchasing goods for personal, private, and domestic use.

9.2 Purchasing goods for commercial resale, redistribution, dropshipping, or fulfilment of third-party orders is strictly prohibited without prior written agreement from Kartono.

9.3 Kartono reserves the right to cancel any order, limit quantities per customer or address, or suspend any account where it reasonably suspects commercial purchasing behaviour. In such cases, Kartono will issue a refund and bears no further liability. Repeated violations may result in permanent account banning and referral to relevant authorities where applicable.

10. Vouchers & Promotional Codes

10.1 Vouchers and promotional codes are valid only during their stated validity period and cannot be combined with other discounts unless explicitly stated.

10.2 Vouchers have no cash value and cannot be exchanged for cash or credit.

10.3 If the order total exceeds the voucher value, the balance is payable by a valid payment method. Any unused voucher value remaining after an order remains on the voucher until expiry where the system supports this; otherwise the remaining balance lapses.

10.4 Kartono reserves the right to invalidate vouchers that are obtained fraudulently, used in violation of their terms, or applied to orders later cancelled for abuse.

11. Retention of Title

All goods remain the sole property of Kartono until payment has been received in full and cleared. In the event of payment default, Kartono reserves the right to demand return of the goods and take all necessary legal steps to recover them.

12. Intellectual Property & User Content

12.1 All content on the Kartono website — including product images, descriptions, logos, graphics, and design — is the exclusive property of Kartono or its licensors and is protected by copyright and intellectual property law. Any reproduction, distribution, or commercial use without prior written consent from Kartono is prohibited and may result in legal action.

12.2 Where Kartono enables customers to submit reviews, ratings, or other user-generated content, you grant Kartono a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, modify, and publish that content for any lawful purpose. You warrant that any content you submit does not infringe third-party rights and does not contain false, defamatory, or illegal material.

12.3 Kartono reserves the right to remove or edit any user content at its sole discretion, without prior notice or explanation.

13. Limitation of Liability

13.1 To the maximum extent permitted by law, Kartono's total liability is limited to the amount paid by the customer for the product(s) giving rise to the claim.

13.2 Kartono is not liable for indirect, incidental, special, or consequential damages including loss of profit, data, or goodwill.

13.3 Nothing in these T&C shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by applicable law.

14. Force Majeure

Kartono is not liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, supply chain disruptions, labour strikes, energy shortages, cyberattacks, or carrier failures.

15. Data Protection

Personal data is processed in accordance with Kartono's Privacy Policy, which forms part of these T&C. By using the Kartono website, you acknowledge and accept the data practices outlined in the Privacy Policy.

16. Governing Law & Jurisdiction

16.1 These T&C are governed by the laws of Belgium, without regard to conflict-of-law principles.

16.2 For consumers: mandatory consumer protection laws of your country of residence apply in addition. Any dispute shall be submitted to the competent courts of the consumer's place of residence or to the courts of Antwerp, Belgium, at the consumer's choice.

16.3 For business customers: any dispute shall be exclusively submitted to the courts of Antwerp, Belgium.

17. Severability

If any provision of these T&C is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects its original intent.

18. Amendments

Kartono reserves the right to amend these T&C at any time. The current version is always published on our website. Continued use of the website after changes constitutes acceptance. Where changes materially affect existing orders, customers will be notified.

Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176 | legal@kartono.eu

1. Statutory Right of Withdrawal

If you are a consumer (a natural person acting outside of any trade, business, or profession), you have the right under EU Directive 2011/83/EU and Belgian law (Book VI of the Code of Economic Law) to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason.

This 14-day period begins on the day you, or a third party you have designated (other than the carrier), physically take possession of the goods. For orders containing multiple items delivered separately, the period begins upon receipt of the last item.

2. How to Exercise Your Right of Withdrawal

You must notify Kartono of your decision to withdraw before the 14-day deadline using a clear, unambiguous written statement. You may do so by:

• Email: legal@kartono.eu — include your order number and full name
• Written letter: Kartono, Damplein 20, 2060 Antwerp, Belgium

The withdrawal is timely if the notification is sent before midnight on the last day of the 14-day period.

3. Return Shipping — Customer Responsibility

You must return the goods without undue delay and in any event no later than 14 calendar days after the date on which you notified us of your withdrawal.

The full cost of return shipping is borne by you, the customer. Kartono does not provide prepaid return labels, return packaging, or collection services.

To obtain the correct return address and handover instructions, you must contact us before shipping at legal@kartono.eu.

We strongly recommend using a trackable and insured shipping method. Kartono accepts no liability for goods lost, stolen, or damaged during return transit.

4. Condition of Returned Goods

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. Goods that are used, damaged, incomplete, or returned without original packaging may be subject to a deduction from the refund. In cases of significant damage or misuse, Kartono reserves the right to refuse the return entirely.

5. Refund

Kartono will process your refund within 14 calendar days of receiving the returned goods and confirming their condition. We may withhold the refund until the goods have been physically received and inspected.

The refund covers the purchase price of the returned item(s) only. Original outbound shipping costs paid by the customer are not refunded, except where the return is due to an error by Kartono or a confirmed product defect.

Refunds are issued via the same payment method used for the original purchase.

6. Items Excluded from the Right of Withdrawal

The statutory right of withdrawal does not apply to:

• Custom-made or personalised items produced to your specifications
• Sealed goods that cannot be returned for hygiene or health protection reasons, where the seal has been broken after delivery
• Goods that have been irreversibly mixed with other items after delivery
• Digital content that has been accessed, downloaded, or streamed after you gave explicit consent
• Gift cards and vouchers
• Perishable goods or goods with a short shelf life

7. No Additional or Voluntary Return Rights

Kartono does not offer any extended, voluntary, or goodwill return period beyond the 14-day statutory right of withdrawal described above. No returns will be accepted after the withdrawal period has expired, except in cases of a valid warranty or defect claim under Section 8.

8. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, your statutory warranty rights under Belgian law (minimum 2-year legal guarantee under EU Directive 2019/771) apply independently of this return policy. Please contact us at legal@kartono.eu within a reasonable time of discovering the defect, providing your order number and photographic evidence.

Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176 | legal@kartono.eu

Kartono is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what your rights are — in accordance with Regulation (EU) 2016/679 (GDPR) and Belgian data protection law.

1. Data Controller

Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176 | legal@kartono.eu

2. Data We Collect

2.1 Data You Provide Directly

• Name, email address, delivery and billing address, telephone number
• Payment details (processed and stored securely by our payment service providers — Kartono does not store full card details)
• Account login credentials (password stored in hashed/encrypted form)
• Communications with our customer service team
• Reviews, ratings, or other content you submit

2.2 Data Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, products viewed, time spent on site, and click behaviour
• Cookie and tracking data (see Cookie Policy)
• Purchase and browsing history
• Fraud signals and security logs

3. How We Use Your Data

• Processing, fulfilling, and managing your orders
• Sending transactional communications (order confirmations, shipping updates, invoices)
• Customer account creation and management
• Processing payments and detecting and preventing fraud
• Providing customer support and handling complaints
• Sending marketing and promotional communications (with your consent only)
• Improving our website, product range, and user experience through analytics
• Complying with legal and regulatory obligations
• Enforcing our Terms & Conditions and protecting Kartono's legal rights

4. Legal Bases for Processing

• Contract performance: processing necessary to fulfil your order and manage your account
• Legal obligation: tax records, accounting, regulatory compliance
• Legitimate interests: fraud prevention, IT security, website analytics, enforcing T&C, improving our services — provided these do not override your rights
• Consent: marketing emails, newsletters, and non-essential cookies — which you may withdraw at any time

5. Automated Decision-Making

Kartono may use automated processes to assess orders for fraud risk. Where an order is flagged by such a process, a human review is conducted before any action is taken. You have the right to request human review of any automated decision that significantly affects you by contacting us at legal@kartono.eu.

6. Data Sharing

Kartono shares your data only where necessary and with trusted parties under appropriate data processing agreements:

• Shipping and logistics providers — for delivery of your orders
• Payment service providers — for secure payment processing
• Cloud hosting and IT infrastructure providers — for website and system operation
• Analytics and marketing platforms — only with your consent, where applicable
• Legal and regulatory authorities — where required by law or court order

Kartono does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7. International Data Transfers

Where your data is transferred outside the European Economic Area (EEA), Kartono ensures appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or transfers to countries recognised as providing an adequate level of protection.

8. Data Retention

• Order and transaction data: 7 years from the date of the transaction (legal and tax obligation)
• Customer account data: for the duration the account is active; Kartono may delete inactive accounts after 3 years of inactivity with prior notice
• Marketing consent data: until you withdraw consent, after which it is deleted within 30 days
• Fraud and security logs: up to 5 years where required for legal defence or regulatory compliance
• General website log data: up to 12 months

9. Your Rights Under GDPR

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data (subject to legal retention obligations)
• Right to restriction: request that we limit processing of your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: at any time, for any consent-based processing, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at: legal@kartono.eu. We will respond within 30 days.

10. Data Security

Kartono implements appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption, access controls, secure server environments, and regular security assessments. In the event of a data breach that poses a risk to your rights, Kartono will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay.

11. Complaints

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit — GBA): Drukpersstraat 35, 1000 Brussels | www.gegevensbeschermingsautoriteit.be

12. Changes to This Policy

Kartono may update this Privacy Policy to reflect changes in law, technology, or our practices. The current version is always published on our website. Where changes are material, registered users will be notified by email in advance.

Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176 | legal@kartono.eu

This Cookie Policy explains what cookies are, which types Kartono uses, the purpose of each, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow websites to remember information about your visit, improve performance, and deliver relevant content. Cookies cannot execute programs or transmit viruses.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

Essential for the website to function. They enable core features including shopping cart management, secure login sessions, and remembering your cookie preferences. These cannot be disabled. No consent is needed for these cookies.

2.2 Functional / Preference Cookies

These remember your choices to provide a better experience, such as language and region preferences, recently viewed products, and saved items. They do not track you for advertising purposes.

2.3 Performance / Analytics Cookies

These collect anonymised data about how visitors use our site — such as which pages are visited most, how long users stay, and where errors occur. This helps us improve the website.

2.4 Marketing / Targeting Cookies

These track browsing behaviour across websites to deliver personalised advertising and measure ad effectiveness. They are only placed on your device with your explicit consent.

3. Third-Party Cookies

Some cookies are set by third-party services integrated into our website, such as analytics platforms, payment processors, and advertising networks. These third parties operate under their own privacy and cookie policies. Kartono is not responsible for third-party cookies.

4. Cookie Consent & Management

On your first visit to www.kartono.eu, a cookie consent banner will appear. You may accept all cookies, customise your preferences by category, or reject all non-essential cookies.

You can review and update your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

5. Managing Cookies via Your Browser

You can also control or delete cookies through your browser settings:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Apple Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions

6. Cookie Retention Periods

• Session cookies: automatically deleted when you close your browser
• Functional/preference cookies: retained for up to 12 months
• Analytics cookies: retained for up to 24 months
• Marketing cookies: retained for up to 12 months, or until consent is withdrawn

7. Legal Basis

Strictly necessary cookies are placed on the basis of Kartono's legitimate interest in operating a functional website. All other cookies are placed only with your freely given, specific, and informed consent, in accordance with Belgian law implementing EU Directive 2009/136/EC and in compliance with GDPR.

8. Updates to This Policy

Kartono may update this Cookie Policy to reflect changes in technology, regulation, or the tools we use. The current version is always published on our website.

9. Contact

For questions about our use of cookies, contact us at: legal@kartono.eu

Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176 | legal@kartono.eu

1. Statutory Legal Guarantee

Under Belgian law and EU Directive 2019/771, all products sold by Kartono carry a minimum 2-year legal guarantee against defects that existed at the time of delivery. This guarantee covers:

• Manufacturing defects
• Material defects
• Non-conformity with the product description published on our website at the time of purchase

If a defect appears within 12 months of delivery, it is legally presumed to have existed at delivery unless Kartono proves otherwise. After 12 months, the burden of proof shifts to the customer to demonstrate the defect existed at the time of delivery.

This 2-year statutory guarantee is the only guarantee provided by Kartono unless an additional written warranty is explicitly offered for a specific product at the time of purchase and confirmed in writing by Kartono management.

2. What Is Not Covered

The statutory guarantee does not apply to damage or defects caused by:

• Normal wear and tear arising from ordinary use
• Physical damage, impact, accidents, or misuse by the customer
• Failure to follow assembly, installation, or care instructions provided with the product
• Modifications, repairs, or alterations made by unauthorised parties
• External factors such as water damage, fire, extreme temperatures, or improper storage
• Use of the product for commercial or non-domestic purposes
• Damage caused after delivery that is not attributable to a pre-existing manufacturing defect

3. How to Submit a Warranty Claim

Step 1: Contact Kartono at legal@kartono.eu with your order number, a clear description of the defect, and supporting photographs showing the issue.

Step 2: Kartono will assess your claim and respond within 5 business days. Kartono may request additional evidence or the return of the item for inspection at Kartono's cost if the defect is confirmed as valid.

Step 3: Where a valid defect is confirmed, Kartono will — at its sole discretion and in compliance with applicable law — offer one of the following remedies: repair, replacement with an equivalent product, a proportional price reduction, or a refund.

4. Warranty Limitations

No employee, agent, partner, or representative of Kartono is authorised to extend, modify, or create any warranty beyond the statutory minimum verbally or informally. Any warranty commitment beyond the 2-year legal guarantee must be issued in writing and signed by an authorised representative of Kartono management to be valid and enforceable.

5. Relationship to Return Policy

This warranty policy is separate from and independent of the Return & Refund Policy. Defect claims under this warranty policy may be raised after the 14-day statutory withdrawal period has expired.

Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176 | legal@kartono.eu

1. Company Details

• Company Name: Kartono
• Registered Address: Damplein 20, 2060 Antwerp, Belgium
• VAT Number: BE 1031.015.176
• Contact Email: legal@kartono.eu
• Website: www.kartono.eu

2. Responsible for Content

The management of Kartono is responsible for the content published on this website in accordance with Belgian and EU law. Product descriptions, images, and pricing are maintained by Kartono and updated on a regular basis. Despite reasonable efforts to ensure accuracy, Kartono does not warrant that the website content is complete, current, or error-free at all times.

3. Regulatory Framework

Kartono operates under Belgian law and is subject to the following regulatory frameworks, among others:

• Book VI of the Belgian Code of Economic Law — consumer rights and market practices
• GDPR — Regulation (EU) 2016/679 on the protection of personal data
• EU Directive 2019/771 — sale of goods and statutory guarantees
• EU Directive 2011/83/EU — consumer rights, including distance selling
• EU Directive 2009/136/EC — cookies and electronic communications

4. Website Disclaimer

Kartono provides the content of this website for general information purposes only. Kartono does not guarantee that information on the site is complete, current, or free from errors at all times. Kartono reserves the right to modify, suspend, or discontinue any part of the website at any time without notice and without liability.

Kartono is not liable for any direct, indirect, or consequential loss arising from the use of, or inability to use, this website.

5. External Links

This website may contain links to third-party websites. These links are provided for convenience only and do not constitute endorsement. Kartono has no control over third-party websites and accepts no liability for their content, accuracy, legality, or availability.

6. Intellectual Property

All content on this website — including text, product images, graphics, logos, and design — is protected by copyright and intellectual property law. Reproduction, redistribution, or use of any content without prior written consent from Kartono is prohibited and may result in legal action.

7. Online Dispute Resolution

The European Commission provides an online platform for resolving consumer disputes arising from online contracts: https://ec.europa.eu/consumers/odr

Kartono is not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board and does not do so as standard practice.

8. Contact for Legal Matters

Kartono | Damplein 20, 2060 Antwerp, Belgium | legal@kartono.eu

Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176