Shipping policy
7. Delivery & Shipping
7.1 Kartono delivers to countries as indicated at checkout. Delivery to regions not listed is not available. It is the customer's responsibility to verify that delivery to their address is available before placing an order.
7.2 Delivery costs shown at checkout cover standard ground floor delivery only — meaning delivery to the entrance of the building or ground floor of the delivery address. The quoted delivery cost does not include, and Kartono bears no responsibility for, any additional services such as:
- Use of elevators, hoists, or lifting equipment
- Removal or disposal of old or existing furniture
- Navigation through narrow corridors, staircases, or restricted access points
Any additional services must be arranged and paid for directly by the customer with the transport or delivery company. Kartono is not a party to any such agreement and accepts no liability for costs, delays, or damages arising from additional delivery services.
7.3 It is the customer's sole responsibility to ensure the delivery address is accessible for the size and weight of the ordered goods, including adequate door widths, stairwell dimensions, lift capacity, and parking for delivery vehicles. If delivery cannot be completed due to access issues at the customer's premises, any re-delivery, storage, or return costs are borne entirely by the customer.
7.4 All delivery times are estimates only and are not contractually binding. Kartono is not liable for delays caused by carriers, customs authorities, supplier disruptions, force majeure events, or other circumstances beyond its reasonable control. Delivery delays do not entitle the customer to cancel the order or claim compensation, except where expressly required by applicable mandatory consumer law.
7.5 Risk of loss and damage passes to the customer upon delivery to the address provided at checkout. If a delivery is refused, fails due to an incorrect address, or is returned to sender due to customer error, any re-delivery and return costs are borne by the customer and may be deducted from any refund issued.
7.6 The customer or a designated adult representative must be present at the delivery address at the agreed delivery time. If no authorised person is available and the carrier cannot safely leave the goods, a re-delivery attempt may be made at additional cost to the customer.
7.7 Upon receipt, the customer must inspect all goods and note any visible damage on the carrier's delivery document before signing. Signing without reservation constitutes acceptance of the goods in apparently good condition. Any visible damage or discrepancy must be reported to Kartono at legal@kartono.eu within 5 calendar days of delivery. Claims submitted after this window may not be accepted.
8. Product Availability & Pricing Errors
8.1 All listings are subject to availability. Kartono reserves the right to cancel any order — in full or in part — where a product becomes out of stock, is discontinued, or cannot be sourced from its supplier. Kartono's liability in such cases is limited solely to a full refund of the amount paid for the unavailable item(s).
8.2 In the event of a manifest pricing error — including prices that are clearly incorrect due to a technical glitch, administrative mistake, or system error — Kartono reserves the right to cancel the affected order before dispatch and issue a full refund. No binding contract is formed where a pricing error is manifest. Kartono will notify the customer promptly.
8.3 Kartono makes reasonable efforts to ensure product descriptions, dimensions, colours, and images are accurate. However, minor variations may occur, particularly with handmade or natural-material products. Such minor variations do not constitute a defect or grounds for cancellation.
9. Personal Use & Reseller Prohibition
9.1 The Kartono platform is intended exclusively for end-consumers purchasing goods for personal, private, and domestic use.
9.2 Purchasing goods for commercial resale, redistribution, dropshipping, or fulfilment of third-party orders is strictly prohibited without prior written agreement from Kartono.
9.3 Kartono reserves the right to cancel any order, limit quantities per customer or address, or suspend any account where it reasonably suspects commercial purchasing behaviour. In such cases, Kartono will issue a refund and bears no further liability. Repeated violations may result in permanent account banning and referral to relevant authorities where applicable.
10. Vouchers & Promotional Codes
10.1 Vouchers and promotional codes are valid only during their stated validity period and cannot be combined with other discounts unless explicitly stated.
10.2 Vouchers have no cash value and cannot be exchanged for cash or credit.
10.3 If the order total exceeds the voucher value, the balance is payable by a valid payment method. Any unused voucher value remaining after an order remains on the voucher until expiry where the system supports this; otherwise the remaining balance lapses.
10.4 Kartono reserves the right to invalidate vouchers that are obtained fraudulently, used in violation of their terms, or applied to orders later cancelled for abuse.
11. Retention of Title
All goods remain the sole property of Kartono until payment has been received in full and cleared. In the event of payment default, Kartono reserves the right to demand return of the goods and take all necessary legal steps to recover them.
12. Intellectual Property & User Content
12.1 All content on the Kartono website — including product images, descriptions, logos, graphics, and design — is the exclusive property of Kartono or its licensors and is protected by copyright and intellectual property law. Any reproduction, distribution, or commercial use without prior written consent from Kartono is prohibited and may result in legal action.
12.2 Where Kartono enables customers to submit reviews, ratings, or other user-generated content, you grant Kartono a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, modify, and publish that content for any lawful purpose. You warrant that any content you submit does not infringe third-party rights and does not contain false, defamatory, or illegal material.
12.3 Kartono reserves the right to remove or edit any user content at its sole discretion, without prior notice or explanation.
13. Limitation of Liability
13.1 To the maximum extent permitted by law, Kartono's total liability is limited to the amount paid by the customer for the product(s) giving rise to the claim.
13.2 Kartono is not liable for indirect, incidental, special, or consequential damages including loss of profit, data, or goodwill.
13.3 Nothing in these T&C shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by applicable law.
14. Force Majeure
Kartono is not liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, supply chain disruptions, labour strikes, energy shortages, cyberattacks, or carrier failures.
15. Data Protection
Personal data is processed in accordance with Kartono's Privacy Policy, which forms part of these T&C. By using the Kartono website, you acknowledge and accept the data practices outlined in the Privacy Policy.
16. Governing Law & Jurisdiction
16.1 These T&C are governed by the laws of Belgium, without regard to conflict-of-law principles.
16.2 For consumers: mandatory consumer protection laws of your country of residence apply in addition. Any dispute shall be submitted to the competent courts of the consumer's place of residence or to the courts of Antwerp, Belgium, at the consumer's choice.
16.3 For business customers: any dispute shall be exclusively submitted to the courts of Antwerp, Belgium.
17. Severability
If any provision of these T&C is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects its original intent.
18. Amendments
Kartono reserves the right to amend these T&C at any time. The current version is always published on our website. Continued use of the website after changes constitutes acceptance. Where changes materially affect existing orders, customers will be notified.
Kartono | Damplein 20, 2060 Antwerp, Belgium | VAT: BE 1031.015.176 | legal@kartono.eu